Single point of contact for your customers with every Inbound Call reaching the right destination.
Single point of contact for your customers with every Inbound Call reaching the right destination.
Cut Costs and Simplify Inbound Call Management with Cloud Kitchen
Cloud Kitchen can remove thousands per year from the government levy related service fees that you pay for your inbound services and ‘Priority One 3’ numbers and have the cheapest call traffic rates available.
Self-manage your inbound adds, moves, and changes with our Number Manager platform—no more service fees! With Cloud Kitchen Inbound numbers, we provide you with the most powerful inbound call management platform in Australia: Number Manager, which offers real-time visibility, controls, and reporting over your Post Code Manager / Area Based Routing service.
Get in touch for a free demonstration.
Just some of the features you get with CK Inbound
- Fully white-labelled web portal with real time controls
- Network Call Queueing
- Network Call Recording
- Network IVR
- Area Based Routing
- Multi-Call
- Time of Day Controls
- Audio Management (Whisper/Pre-connection Greetings etc.)
- Network Voicemail
- Missed Call Alerts
- Fax to Email
- Mid Call Transfer
- Date/Caller Exceptions
- Disaster Recovery
- Conference Service
- Live Call Reporting
Like a superhero’s hotline, but for your business
Cloud Kitchen redefines the way you connect with your customers through our innovative range of inbound number solutions. From competitive rates to unparalleled business support, we offer a seamless communication experience tailored to elevate your brand’s accessibility and professionalism.
ONE Number, Infinite Possibilities
Just like your business has one unique website address, it deserves a singular, unforgettable phone number. With Cloud Kitchen, enjoy the simplicity of a single point of contact for you, your team, and your customers. Say goodbye to the hassle of changing numbers—our solutions are portable, memorable, and designed to grow with your business.
Route Calls with Precision
Effortlessly manage your incoming calls with Cloud Kitchen’s intelligent routing capabilities. Whether it’s directing calls based on caller location or distinguishing between mobile and landline callers, our system ensures that every interaction is directed to the right destination, enhancing customer satisfaction and streamlining your operations.
Answer Anywhere, Anytime
With Cloud Kitchen, geographical boundaries no longer limit your availability. Embrace flexibility by seamlessly receiving calls from East to West, aligning with your office locations’ operating hours. Whether you’re in the office or on the move, our solution enables you to stay connected with your customers effortlessly.
Seamless Relocations, Zero Interruptions
Moving your business shouldn’t mean disrupting your communication channels. Cloud Kitchen ensures continuity by retaining your number, regardless of your relocation within Australia. Bid farewell to costly reprints and hello to uninterrupted connectivity, no matter where your journey takes you.
Service Options
1300 Numbers
Choose a 1300 number for a competitive edge, offering a fixed cost to landline callers while mobile callers are charged either a similar fixed rate or a per-minute rate, depending on their mobile service provider.
Priority One3 Numbers
Discover the power of simplicity with our Priority One3 numbers, often referred to as “13” numbers. With a unique six-digit format starting with 13, these numbers offer a premium communication experience. While similar to 1300 numbers, One3 numbers include an additional Government levy—the Annual Numbering Charge—charged monthly on top of the standard access fee.
1800 Numbers
Experience seamless connectivity with our 1800 numbers—a ten-digit gateway to hassle-free communication. Free to dial from landlines, these numbers are now becoming available for free with select mobile provider calling plans, ensuring unmatched accessibility for your callers.
Priority One8 Numbers
Elevate your communication strategy with our exclusive One8 numbers—a rare gem among number types. Similar in format to One3 numbers with their six-digit structure, One8 numbers grant callers the ability to dial without charge, just like their 1800 counterparts. However, like One3 numbers, One8 numbers also incur a monthly Government levy, ensuring unparalleled accessibility comes with added benefits.
Advanced Features
Destination Hunt
Efficiently manage call distribution to multiple destinations, ensuring optimal accessibility for your callers and minimizing wait times.
Prefix-Based Routing
Customize call routing based on caller phone number prefixes, optimizing the caller experience, and maximizing efficiency.
State-Based Routing
Direct calls to specific destinations based on the caller’s state or territory, enhancing regional connectivity and personalized service.
Post Code Routing
Tailor call routing according to caller postcodes, ensuring seamless connections and localized support for your customers.
Mobile Tower Routing
Optimize call routing based on the nearest mobile tower location, ensuring reliable connectivity, and minimizing call drops.
Time-Based Routing
Schedule call routing based on time of day and day of the week, ensuring efficient resource allocation and optimal service availability.
Ratio Routing
Allocate call distribution percentages to different sites based on workload, ensuring balanced call handling, and maximizing operational efficiency.
Call Queuing
Efficiently manage call volumes by queuing incoming calls, ensuring no disruption to local resources, and maintaining exceptional customer service standards.